Client Engagement
Guest Request Integration for Luxury Hotels
The Challenge
A luxury hotel group needed guest requests from its central communication platform to flow into the operational system where staff manage them.
Approach & Execution
Project Overview
The integration moved information between the communication product and the system used by staff to manage guest requests. I built and deployed the data flow for hotel operations. This was implementation work — a connection between existing products, not a proposal to replace either platform.
Solution Overview
Integrated the central hospitality communication platform with a third-party guest request management system. The automated data flow was successfully deployed for two flagship luxury hotels in Vienna and Salzburg, streamlining operational response times.
Key Results & Impact
- Automated guest request flow between communication and operations.
- Deployed for two flagship luxury hotels in Vienna and Salzburg.
- Reduced operational response time for in-house guest requests.
Technical Foundation & Tools
API IntegrationHospitality OperationsProduction Data Flows